ABA BankKrong Ta khmau Branch - Sangkat Prek Ruesseyការងារសកម្ម

ABA Bank

Branch Concierge Supervisor

Generalបានបង្ហោះ 1 mo ago

Location

Krong Ta khmau Branch - Sangkat Prek Ruessey

Job Type

FULLTIME

Experience

1+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

Financial Services

Languages

Khmer, English, Chinese

ដាក់ពាក្យឥឡូវ

អំពីតួនាទី និងភារកិច្ច

Perform the overall supervision and control of all Branch Concierge (BC) and oversee the smooth and effective support within frontline area and waiting area.
Provide good customer service, basic information of ABA product and service, and consultant to customer to the most suitable self-banking channel and met the specialist to meet customer’s demand of banking need.
Drive team delivering the set target and putting inbound sales strategy into practice in order to achieve the set branch target.
Effectively manage the team and be a good role model to support and guidance customer and solve customer’s problem.
Manage, control and support BCs to performance effective daily task based on target and KPIs such as customer navigation, and digital transformation.
Controlling and allocate BCs to each service area and ensure they are performing their duty effectively.
Ensure the accuracy and consistency of information and services provide by BCs.
Maintains up to date BCs knowledge of all Bank products update by training, coaching and guidance.
Review customers complaint and feedback, and reinforcement and improvement BCs capacity to overcome its.
Keep promoting the Bank’s products and services to increase brand awareness and customer traffic.
Create effective referral nets including internal relationship, existing customers and local market activities.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor/second years of university degree in finance and banking, accounting or any relevant field; At least 1 year of ing experiences in frontline; Good at communicate in both Khmer & English, and Chinese is more preferable.
Basic Microsoft Office and Bank’s software; Good customer services skills or stronger with BC experience is more better.
Good math skills, team, problem solving, negotiation and interal skill; Strong dedication to accuracy and efficiency; Strong commitment to grow;.

ជំនាញចាំបាច់

financebankingaccountingfrontline experiencecommunication (Khmer)communication (English)communication (Chinese)Microsoft OfficeBank’s softwarecustomer serviceBC experiencemath skillsteamworkproblem solvingnegotiationinterpersonal skillsaccuracyefficiencydedication to growth

អំពី ABA Bank

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