Customer Service Officer

The Customer Service Officer will serve customers in terms of Deposit, withdrawal, Fixed, Remittance, Currency Exchange). Responsibilities

• Receive and verify petty cash from the Senior CSO and maintain proper cash custody in the assigned cash drawer.
• Process payroll cash withdrawals and prepare cash for payroll disbursement.
• Provide foreign currency exchange services for existing and walk-in customers.
• Update customer passbooks and fixed deposit certificates.
• Open new customer accounts and ensure accurate documentation.
• Promote and cross-sell the Bank’s products and services to walk-in customers.
• Represent the Bank in external development activities, including customer visits, promotional campaigns, community events, and sales initiatives to expand the customer base.
• Refer potential loan customers to the al Banker team.
• Respond to customer inquiries and provide excellent customer service.
• Return petty cash to the Senior CSO before taking leave.
• Expand the customer base through neting, referrals, follow -up activities, and outbound customer calls.
• Ensure cash balances are maintained within approved limits during banking hours, with cash in the drawer.
• Monitor and reconcile daily petty cash balances to ensure they remain within the authorized limit.
• Perform end-of-day cash balancing and prepare closing reports.
• Ensure the station and counter area are properly organized before leaving.
• Prepare and update monthly account closure reports.
• Prepare daily reports, NBC reports, cash balance reports, and tax reports in a timely and accurate manner.
• Other tasks will be assigned.

• Bachelor degree of Finance and Banking, Accounting or equivalent.
• Minimum of 2 years of experience in Cashiering, Teller Operations, Accounting, Finance, Banking, or related industries.
• Proven ability to deliver high-quality results within tight deadlines.
• Strong communication and interal skills.
• Demonstrated leadership and team abilities.
• Creative, dynamic, flexible, and self-motivated with a proactive approach to.
• Good command of English, both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint) and core banking systems.
• Experienced in preparing and producing daily operational reports.
• Strong customer engagement and relationship management skills.
• Detail-oriented with excellent numerical and analytical abilities.
• High level of integrity, commitment, and professionalism.
• Ability to effectively under pressure and meet deadlines.
• Hard-ing, reliable, and trustworthy.
• Strong sense of responsibility and accountability.
• Customer-focused with a service-oriented mindset.
• Able to adapt quickly to changing needs and priorities.