To provide and accomplish action plans for merchant support activities in an assigned region/province/area through responding to merchants’ inquiries, maintaining relationships with new and existing merchants and other related under writing activities for the continued profitability of the Bank.
- Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them;
- Install and set up POS, printing and delivery static QR at merchant’s premise
- Provide merchant training of QR, POS usage and card acceptance guideline
- Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operation
- Troubleshoot issues related to POS and card acceptance promptly via onsite visit or offsite instructions to maintain smooth operations of the POS machine;
- Collect QR, POS transaction supporting documents from merchants or e-merchants to keep as a reference for any future usage/disputes;
- Maintain and deepen merchant relationships through various engagement actitivities as a tactic to retain and cross-sell them;
- Provide guideline to merchant about card acceptance prodecures and dispute fundamentals to minimize incoming disputes or any financial losses;
- Prepare and submit daily activity report including issue resolved feedback and performance report;
- Escalate the issues/complaints to higher authority for solution if needed.
- Bachelor’s degree in business management, marketing, IT or any relevant field;
- Minimum one year of working experiences in card business in banking and financial services industry;
- Good client relationship management and customer service skills;
- Basic understanding of the bank branch operations, rules and regulations, laws, and risk management;
- Ability to use and communicate in both Khmer and English;
- Basic Microsoft Office and Bank’s software;
- Good math skills and ability to spot numerical errors;
- Good team work, problem solving, negotiation and interpersonal skill;
- Strong dedication to accuracy and efficiency.
