<p>To provide and accomplish action plans for merchant support activities in an assigned region/province/area through responding to merchants’ inquiries, maintaining relationships with new and existing merchants and other related under writing activities for the continued profitability of the Bank.</p><ul><li>Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them;</li><li>Install and set up POS, printing and delivery static QR at merchant’s premise </li><li>Provide merchant training of QR, POS usage and card acceptance guideline</li><li>Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operation </li><li>Troubleshoot issues related to POS and card acceptance promptly via onsite visit or offsite instructions to maintain smooth operations of the POS machine;</li><li>Collect QR, POS transaction supporting documents from merchants or e-merchants to keep as a reference for any future usage/disputes;</li><li>Maintain and deepen merchant relationships through various engagement actitivities as a tactic to retain and cross-sell them;</li><li>Provide guideline to merchant about card acceptance prodecures and dispute fundamentals to minimize incoming disputes or any financial losses;</li><li>Prepare and submit daily activity report including issue resolved feedback and performance report;</li><li>Escalate the issues/complaints to higher authority for solution if needed.</li></ul><ul><li>Bachelor’s degree in business management, marketing, IT or any relevant field;</li><li>Minimum one year of working experiences in card business in banking and financial services industry;</li><li>Good client relationship management and customer service skills;</li><li>Basic understanding of the bank branch operations, rules and regulations, laws, and risk management;</li><li>Ability to use and communicate in both Khmer and English;</li><li>Basic Microsoft Office and Bank’s software; </li><li>Good math skills and ability to spot numerical errors;</li><li>Good team work, problem solving, negotiation and interpersonal skill;</li><li>Strong dedication to accuracy and efficiency.</li></ul>