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AMK Microfinance Institution Plc

Deputy Head of Deposit & Services

ឱកាសការងារពិសេសFinanceបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

នាយក

Work Mode

On-site

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

អំពីតួនាទី និងភារកិច្ច

  • Oversee and manage the AHO-RM functions (Superior Banking & Corporate Banking) and the overall Sales Management operations.
  • Develop clear role expectations, KPIs, and performance standards for each RM.
  • Lead, supervise, and mentor the AHO-RMs to achieve deposit growth, both VIP clients and corporate clients’ acquisition targets.
  • Monitor pipeline development, lead conversion ratio, and segment specific sales activities.
  • Identify opportunities and develop segment specific strategies to grow deposit balances, accounts, CASA, and transactional volumes from both non-corporate and corporate segments such as FMCG, Manufacturing, Education, Logistics, NGOs, and trading…etc.
  • Conduct monthly RM performance reviews against KPIs such as deposit growth, CASA ratio, customer onboarding, payroll & payment performance, and ensure quality, stability, and sustainability of deposit sources.
  • Support RMs in handling key corporate clients, including large payroll companies, high value corporates, and strategic partners.
  • Ensure RM adherence to KYC, AML, compliance standards, and internal policies related to corporate account management.
  • Monitor early warning signs such as declining balances, low account activity, or compliance gaps, and guide RMs on remedial actions.
  • Analyze RM performance data, client segmentation, industry trends, and portfolio movement to drive strategic decisions.
  • Build a high performance culture that promotes teamwork, accountability, customer focus, and proactive problem solving.
  • Ensure RMs maintain strong client relationships through regular and professional client engagement, deliver high quality service and timely service response, and proactive cross selling.
  • Conduct regular team meetings, coaching sessions, corrective actions, and strategic direction to underperforming RMs and business reviews to strengthen RM capability and productivity.
  • Identify training needs for RMs (e.g., corporate sales skills, cash management knowledge, negotiation, digital banking) and collaborate with training department to organize regular development sessions to promote continuous learning to improve RMs technical knowledge.
  • Provide oversight and leadership for the Payroll and Payment Management functions.
  • Lead the development and execution of payroll and payment acquisition strategies, and actively drive digital payment adoption (Business Solution) among corporate clients.
  • Identify and prioritize high potential industries, corporate clusters, and ecosystem partners to drive payroll and payment penetration.
  • Lead, manage, and coach the Payroll & Payment Sales Team to execute acquisition plans and meet business targets.
  • Support product bundling (e.g., CASA + payroll + payment + digital banking) to maximize deposit retention and transaction flows.
  • Work closely with Digital Banking (ADD), IT, Product, and Operations to enhance payroll and payment solutions to improve client convenience.
  • Coordinate with Contact Center, ADD, and IT/technical Support for payment and digital related issues.
  • Lead and manage Strategic Partnership Project Management and coordinate effectively with all relevant departments.
  • Lead and expand strategic partnerships with insurance, fintech, service providers, payment companies, merchants, and other service partners to support cross selling, strengthen payroll and payment solutions, enhance digital ecosystem integration, and increase transactions and deposit inflow.
  • Oversee partnerships with referring banks that introduce payroll accounts, corporate merchants, and service related opportunities.
  • Ensure smooth coordination, standardized processes, and strong relationship management with partner banks to maximize referral conversion and portfolio growth.
  • Coordinate with relevant departments to enable effective partnership execution.
  • Provide guidance, training, and tools to frontline sales teams to maximize the number partnerships.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី AMK Microfinance Institution Plc

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Vision AMK’s long-term vision is of a Cambodian Society where citizens have equal and sufficient economic and social opportunities to improve their standards of living and where they can contribute productively towards the overall development of the country. Mission To provide a range of responsible financial services to our clients from varying economic segments, particularly low-income households and women, to help them to achieve their financial and household aspirations. AMK Microfinance Institution PLC (AMK MFI) originated from the micro-credit & savings program of Irish NGO Concern Worldwide, originally established in the early 1990s. In 2002, Concern Worldwide decided to create a separate microfinance institution under the name Angkor Microheranhvatho Kampuchea (AMK) which subsequently became known and re-registered as “AMK Microfinance Institution Plc”. This move in 2002 was in line with the changes to Cambodian regulations in microfinance, as well as developments in the microfinance market. In July 2003, AMK began operating independently of Concern and subsequently received its microfinance license from the National Bank of Cambodia in 2004 to offer microfinance services across Cambodia. By 2005, AMK had made its first operating profit, had its first external debt funding approved, and had created a social performance management mechanism. In the following years, AMK experienced rapid growth in its core credit business, extending its branch network to every province of the country. By 2009, it was operating in all provinces of Cambodia and had become the largest lending institution in Cambodia in terms of borrower numbers. In 2010, AMK began a strategic transformation, from a rural credit-only business into a broader provider of microfinance services. This strategy was driven by the ambition to provide a wider array of financial services to Cambodia’s under-served population and thereby further assist them in improving their livelihood options. Towards this goal, 2010 was a milestone year when AMK received its license from the National Bank of Cambodia as a Microfinance Deposit-taking Institution (MDI). During 2011/12, with approval from the National Bank of Cambodia, AMK pioneered Branchless Banking by offering deposit products to low-income households through an agent network. This service specifically targeted households who may not have been able to access the same service at any bank or MDI office. In 2011, AMK added money transfers to its service offering across it branch and agent network, targeting small domestic transfers with a competitive fee structure. In 2013, AMK introduced ATMs/CDMs, a channel which has subsequently been expanded to all branches. In 2014, AMK began offering health and accident insurance policies (in partnership with the largest private insurer in Cambodia) to AMK’s loan clients as a pilot, which was then rolled out across the country in 2015. Over 80% of AMK’s clients now take out insurance polic

Employees

1001 to 5000

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

City

Phnom Penh

More at AMK Microfinance Institution Plc

Other open roles at this company

5 open

Deposit Growth Manager

Boeng Keng Kang | Phnom PenhFull-time

Bancassurance Partnership Manager

CambodiaFull-time

Senior Server Engineer

CambodiaFull-time

Branch Internal Audit Officer

CambodiaFull-time

Relationship Manager, Superior Banking

CambodiaFull-time

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