• We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service.
• The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
• You will play a collaborative role in growing and implementing standards and processes.
• You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.
• To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention.
• Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.
• Problem-solving and decision-making abilities, with the capacity to handle escalated customer issues and provide timely resolutions.
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions and data.