អំពីតួនាទី និងភារកិច្ច
- The Client Service Officer is responsible for providing front-line customer service and ensuring the delivery of an exceptional experience for all prospective and current clients.
- This role focuses on facilitating the enrollment process, managing general inquiries, and supporting the smooth operation of the learning center under the guidance of the Client Service Supervisor.
- Provide professional and welcoming customer service to all visitors and prospective learners.
- Respond to inquiries via phone, email, and in-, providing accurate information about courses and services.
- Assist with placement testing coordination and onboarding of new learners.
- Facilitate the end-to-end enrollment process, ensuring accurate registration and data entry.
- Support retention and re-enrollment efforts by building positive relationships with clients and communicating course benefits.
- Ensure the reception area is welcoming, organized, and stocked with promotional materials.
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Handle cash transactions, invoicing, and receipting according to the organization's financial policies.
- Assist in organizing open days, promotional events, and other center activities.
- Collect and record data on inquiry rates and customer satisfaction to support reporting.
- Ensure all client service activities and data handling comply with privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
លក្ខខណ្ឌតម្រូវការងារ
- Bachelor’s degree in Administration, Communications, Hospitality, or a related field.
- Minimum 1-2 years’ experience in customer service, sales, or front-desk operations.
- Experience in handling basic financial transactions and customer inquiries.
- Strong customer-centric mindset and interal skills.
- Proficiency in MS Office (Word, Excel) and experience with CRM systems.
- Excellent written and verbal communication skills in both English and Khmer.
- High attention to detail, reliability, and strong organizational skills.
- Previous experience ing within an educational or training institution.
ជំនាញចាំបាច់
AdministrationCommunicationsHospitalityCustomer ServiceSalesFront-desk OperationsHandling Financial TransactionsHandling Customer InquiriesCustomer-centric MindsetInterpersonal SkillsMS OfficeWordExcelCRM SystemsWritten CommunicationVerbal CommunicationEnglishKhmerAttention to DetailReliability
កាលវិភាគការងារ និងភាពបត់បែន
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