Credit Bureau Cambodia CBC

Customer Support Officer

ឱកាសការងារពិសេសCustomer Serviceបានបង្ហោះ 3 mo ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

Languages

English

អំពីតួនាទី និងភារកិច្ច

Handle and resolve the customer inquiries and complaints.
Identify issue and provide accuracy information to member.
Handle all incoming and outgoing correspondents’ emails/phones to/from member.
Ensure all inquiries, comments, complaints, and action taken are logged.
Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial.
Process customer requests/orders/changes/returns according to procedures and/or guidelines.
Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap.
Manage and maintain the pending of request.
Assist in development forms, guidelines or procedures for Customer Support Unit.
Conduct the refresher training to existing CBC members.
Weekly tracking on the unsolved issues.
Monthly report of the issue handling.
Other tasks assigned by supervisor.

លក្ខខណ្ឌតម្រូវការងារ

Degree or relevant professional qualifications in Business, Finance or Management.
At least 1 year experiences with financial institutions.
Demonstrates the ability to be proactive & take the initiative to pay attention to detail.
Good oral and written communication skills in English.
Ability to interact effectively and collaboratively both internally and externally.
Strong interpersonal skill, self-motivated, and be a team player.
Honesty, reliability, and a commitment to strict confidentiality.
Ability to work under pressure with deadline.
Excellent knowledge of Ms. Office.

ជំនាញចាំបាច់

BusinessFinanceManagementFinancial InstitutionsProactiveTaking InitiativeAttention to DetailOral CommunicationWritten CommunicationEnglishEffective InteractionCollaborationInterpersonal SkillsSelf-MotivationTeam PlayerHonestyReliabilityConfidentialityWorking Under PressureMeeting Deadlines

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:performance bonus

អត្ថប្រយោជន៍ទទួលបាន

Rewards for over performance
Learn new skills on the jobs

អំពី Credit Bureau Cambodia CBC

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Vision Foster Economic Growth by empowering our stakeholders via our innovative data ecosystem. Mission To be the leading financial ecosystem providers enabling digital-driven business decision to foster financial inclusion and stability. Credit Bureau Cambodia (CBC) is the leading provider of financial information, analytical solutions, and credit reporting services to financial institutions and consumers in the Kingdom of Cambodia. As of 2026, CBC serves a member base of 198 financial institutions including Commercial Banks, Specialized Banks, Microfinance Deposit Taking Institutions, Microfinance Institutions, Leasing Companies, and Rural Credit Institutions. CBC operates as a private company with 51% shares held by Credit Bureau Holding (Cambodia) Ltd. and 49% by Equifax Cambodia Holding. Pte. Ltd.

Employees

101 to 200

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

City

Phnom Penh

More at Credit Bureau Cambodia CBC

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អំពីតួនាទី និងភារកិច្ច

Handle and resolve the customer inquiries and complaints.
Identify issue and provide accuracy information to member.
Handle all incoming and outgoing correspondents’ emails/phones to/from member.
Ensure all inquiries, comments, complaints, and action taken are logged.
Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial.
Process customer requests/orders/changes/returns according to procedures and/or guidelines.
Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap.
Manage and maintain the pending of request.
Assist in development forms, guidelines or procedures for Customer Support Unit.
Conduct the refresher training to existing CBC members.
Weekly tracking on the unsolved issues.
Monthly report of the issue handling.
Other tasks assigned by supervisor.

លក្ខខណ្ឌតម្រូវការងារ

Degree or relevant professional qualifications in Business, Finance or Management.
At least 1 year experiences with financial institutions.
Demonstrates the ability to be proactive & take the initiative to pay attention to detail.
Good oral and written communication skills in English.
Ability to interact effectively and collaboratively both internally and externally.
Strong interpersonal skill, self-motivated, and be a team player.
Honesty, reliability, and a commitment to strict confidentiality.
Ability to work under pressure with deadline.
Excellent knowledge of Ms. Office.