To handle replacement schedule for Teller at branches to ensure smooth operations and compliance of Telling Area for continuity and profitability of the Bank.
- Execute assigned Replacement Schedule accordingly with prompt action to fully and friendly support Telling Area operation at Branches;
- Perform roles of Teller as schedules assignment from Line Manager at any ABA branches to ensure smooth Telling Area’s operations
- Execute a variety of customer transactions in accordance with Bank policy and procedures,
- Conceptualize all products/services provided by the Bank and corresponding policies and procedures,
- Handle cash management at assigned Till with accuracy and compliance of the Bank’s policy,
- Welcome, solve and escalate customer complaints as well as problems occurring in Telling Area,
- Ensure superior customer service provided to customers,
- Maintain a cooperative and productive work atmosphere,
- Coordinate with fellow Tellers, colleagues, line managers and functional departments for a smooth working process at counter operation;
- Provide daily reporting to assigned channel and timeframe, etc.
- Obtain a performance evaluation from each branch after having conducted replacement schedules to gather performance data for further need by Line Manager;
- Prepare Replacement Report after mission completed for Line Manager for further actions;
- Keep tracking on the daily report and escalate critical issues to management for a timely and proper solution;
- Act as a role model within the team to question, listen and give actionable feedback carefully to create a productive work atmosphere towards “speak-up culture”;
- Handle tasks assigned by Line Manager.
- High school diploma or bachelor’s degree in finance and banking or accounting field;
- Minimum one year of working experiences in related function;
- Good organizing, classifying and filing skills;
- Basic knowledge of the bank branch operations, rules and regulations, laws, cash operations, and risk management;
- Follow-up, communication, negotiation, problem-solving and interpersonal skills;
- Ability to use and communicate in both Khmer and English and/or other languages;
- Microsoft Office and Bank’s software;
- Strong dedication to details and accuracy.
