Senior Shop Supervisor

• The Senior Shop Supervisor supports the Boutique Manager in the daily operation, administration, and performance management of the Phnom Penh boutique.
• This role plays a key part in ensuring strong administrative control, accurate reporting, smooth store operations, and consistent brand standards, while also supporting sales performance and customer experience on the floor.

• Support the Boutique Manager in overseeing daily boutique operations to ensure smooth, compliant, and efficient performance.
• Ensure store opening and closing procedures are followed correctly.
• Monitor shop floor standards, cleanliness, and visual merchandising consistency.
• Support control of inventory movements, stock accuracy, replenishment, and loss prevention.
• Act as a duty supervisor in the Boutique Manager’s absence.

Handle and coordinate daily administrative tasks, including

• Attendance tracking and staff rosters.
• Daily sales reports and cash reconciliation.
• Expense tracking and petty cash monitoring.
• Prepare and submit regular reports on sales, staffing, inventory, and store activities to the Boutique Manager.
• Maintain accurate store records, documents, and filing systems.
• Support payroll coordination by ensuring staff attendance and overtime records are accurate.
• Assist with audits, stock counts, and compliance documentation.
• Support implementation of sales targets and promotions at boutique level.
• Monitor daily sales performance and highlight issues or opportunities to the Boutique Manager.
• Support upselling, cross-selling, and promotional selling initiatives.
• Provide on-floor support during peak hours and promotional periods.
• Ensure a high level of customer service is consistently delivered.
• Support handling of customer feedback, complaints, and service recovery.
• Ensure brand image, service standards, and visual guidelines are followed at all times.
• Lead by example on the shop floor with professional behavior and service attitude.
• Support the Boutique Manager in supervising sales associates.
• Assist in onboarding and training new staff members.
• Communicate daily priorities, targets, and operational updates to the team.
• Ensure staff comply with company policies, grooming standards, and procedures.

• Bachelor's Degree in Business, Retail Management, or related field is preferred.
• 2–4 years of retail experience, with prior supervisory or senior sales role experience.
• Experience in retail administration and reporting is a strong advantage.
• Experience in premium or boutique retail environment preferred.
• Good numerical and reporting ability.
• Basic computer skills (Excel, reporting systems, POS).
• English communication skills.