Manager, ATM & Card

Lead and drive ATM and card team, oversees all project delivery, ATM operation, CMS and their associated components to ensure seamless, secure, and uninterrupted operations of all aspects of banking.

Responsible for formulating and developing the ATM and Card products/services strategy and implementation roadmap; Manage ATM, CRM, and Card products by analyzing market information to ensure competitiveness, risk mitigation, and comprehensive policies; Lead the implementation, integration, and pilot testing of new or existing services, ensuring smooth operations through cross-departmental collaboration; Collaborate with Risk and Compliance teams for product risk assessments and operating controls; Manage and coordinate reconciliation processes and reporting requirements for regulators, management, and branches; Monitor card-based stock levels and ensure ATM machines are fully functional to meet customer service standards; Monitor ATM performance, reporting, and troubleshooting to guarantee agreed SLAs and optimal machine usage; Manage all ATM and Card disputes or fraudulent issues in accordance with guidelines, laws, and regulations to ensure satisfactory customer resolution; Maintain and support the Card Management System and its components, including ATM, POS, HSM, and Card Embossing; Manage DRP exercises and ensure DC/DR environment performance and synchronization; Manage system environment setup (SIT/UAT/Pre-Pro), application configurations, patch deployments, and APIs;