Phare Performing Social Enterprise Co., LtdSiem ReapActive opening

Phare Performing Social Enterprise Co., Ltd

Customer Service Supervisor

GeneralPosted 1 mo ago

Location

Siem Reap

Job Type

FULLTIME

Experience

1+ Years

Level

Mid

Work Mode

On-site

Languages

English

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About the role

div class="blog-text" style="text-align: justify;"><div class="blog-text"><div class="separator" style="clear: both; text-align: center;"><a href="https://pharecircus.org/join-the-team/" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="100" data-original-width="200" height="100" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3HoaYFyW7dt-s_DMDT5bylzxMC2NXb0v2LcK-y2ve6UtRaRH3Gj4VpJEC6EqbCWKH8yWbN_eldXcC8L7NzecGADNCQTHxaLcj3sTNz-uImkK-k79z6IqgZMOAAyEyL1iOHRRuNoBSy2UZj-EnTmDtldY8mFFUelwPx0Bwj71uLMHDJ5-SKfDPe_O0G-c/s1600/logo.jpg" width="200" /></a></div>Location:  SiemReap Phare Performing Social Enterprise Co., Ltd (PPSE) is a Limited Company in which Phare Ponleu Selpak Association (PPSA), a local non-government organization is the majority shareholder.
It operates a daily performance venue in Siem Reap, Cambodia, called “Phare, the Cambodian Circus”.</div><div class="blog-text"> </div><div class="blog-text">Roles and Responsibilities:<ul class="job-detail-req"><li class="indent-0">Double check daily, weekly, and monthly reservations to make sure all the bookings are accurate lodging into the POS system</li><li class="indent-0">Prepare the POS and report ensuring all details information added correctly.</li><li class="indent-0">Supervise and guide the customer service team to achieve performance targets.</li><li class="indent-0">Create and maintain a respectful, harmonious, and motivating work environment for all team members</li><li class="indent-0">Ensure compliance with company policies and safety standards.</li><li class="indent-0">Handle escalated customer inquiries and resolve issues promptly.</li><li class="indent-0">Monitor service quality and implement improvements.</li><li class="indent-0">Prepare reports on team performance and customer feedback.</li><li class="indent-0">Train and mentor team members to enhance skills and efficiency.</li><li class="indent-0">Any duties and responsibilities upon requirement by line manager</li></ul>Key Requirements (skills, knowledge experience & qualification): <div class="key-list" style="flex-grow: 1; margin-top: 5px;"><ul class="job-detail-req"><li>Bachelor's Degree in Business Administration or related field.</li><li>Experience in customer service for 2 to 3 years as a minimum</li><li>At least in a supervisory role for 1 year</li><li>Proficiency in MS Office and customer service software is a plus.</li><li>Good English communication</li><li>Proficiency in additional languages is an advantage.</li></ul></div></div><div class="blog-text"><div class="blog-text">Please send CV and cover letter to Email:      hr@pharecircus.org Phone:    063966435 Website:  https://pharecircus.org/join-the-team Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!   </div></div></div><div class="blogger-post-footer">Moreinfo: http://cambodiajobs.blogspot.com</div>.

Requirements

Bachelor's Degree Business Administration related field.
Experience customer service for 2 3 years as a minimum At least a supervisory role for 1 year Proficiency Office and customer service software a plus.
Good English communication Proficiency additional languages an advantage.

Required Skills

Business Administrationcustomer servicesupervisory roleMicrosoft Officecustomer service softwareEnglishadditional languages

About Phare Performing Social Enterprise Co., Ltd

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Phare Performing Social Enterprise Co., Ltd (PPSE) is an innovative social enterprise in arts and culture in Cambodia. PPSE has three complimentary social missions: Provide gainful employment to Cambodian youth from difficult social and economic backgrounds, financially sustain our parent organization Phare Ponleu Selpak NGO school thereby contributing to the rebirth of Cambodian modern art.

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