ABA BankChbar Ampov BranchActive opening

ABA Bank

Small Loan Supervisor

Banking/FinancePosted 15 hr ago

Location

Chbar Ampov Branch

Job Type

FULLTIME

Experience

2+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Provide effective supervision and oversight of an assigned small loan team, ensuring established policies are followed and service quality standards are achieved.
Evaluate, authorize, and recommend approval of small loan applications based on precise knowledge of banking rules, regulations, policies, and procedures.
Exercise direct supervision over all small loan personnel to ensure smooth day-to-day operations.
Monitor team activities such as designing tasks, assigned duties, responsibilities, coaching, and performance review to maintain stable operations.
Take the lead in promoting the Bank’s small loan products, particularly in conducting customer orientation to improve the quality of the Bank’s small loan portfolio.
Conduct site visits to customers’ properties in accordance with the bank’s policy to ensure proper granting of loans.
Review thoroughly all small loan applications to prevent any loan application fraud.
Manage late payment and small loan defaults by consistently providing the team with professional methodologies to follow up, re-evaluate, and restructure clients’ loans.
Work closely with the loan recovery team to ensure successful recovery of loans.
Drive the team to achieve each individual performance target and overcome challenges in their own areas through regular pipeline meetings.
Prepare daily, weekly, and monthly small loan disbursement reports, and conduct daily monitoring of accounts to maintain the branch’s positive cash flow and proactively handle the team’s small loan portfolio.
Ensure the team clearly and precisely explains payment terms and conditions in the contract, including late fees, to clients to ensure timely collection of all loan payments and minimize client defaults.
Report and update the line manager on any activities and status of loan products, as well as problems and issues encountered during the implementation of the Bank’s small loan policies, to improve the branch’s quality loan portfolio.
Conduct 100% actual verification and validation of small loan applications and accounts for better internal control purposes.
Give constructive feedback to improve the branch’s operational policy and guidelines.
Handle complex customer issues when Small Loan Officers cannot, by remaining calm and executing excellent customer service principles to find amicable solutions for all.
Resolve routine and complex team issues to maintain productivity and morale.
Act as a role model within the team to question, listen, and give actionable feedback carefully to create a productive atmosphere towards a “speak up culture”.

Requirements

Bachelor’s degree in finance and banking, accounting, or any relevant field.
Minimum two years of relevant experience in banking and financial services industry with a strong track record in granting loans.
Excellent knowledge of bank branch operations, rules and regulations, laws, granting loans, and credit risk management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Excellent sales and customer services skills.
Good math skills and ability to spot numerical errors.
Good team leadership, management, problem-solving, negotiation, and interpersonal skills.
Strong dedication to accuracy and efficiency.

Required Skills

financebankingaccountinggranting loansbank branch operationsrules and regulationslawscredit risk managementKhmerEnglishMicrosoft OfficeBank's softwaresalescustomer servicesmath skillsspotting numerical errorsteam leadershipmanagementproblem-solvingnegotiation

Schedule & Flexibility

Schedule:standard

About ABA Bank

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Industry

Banking/Finance

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