Educational

Client Service Supervisor

Customer Serviceបានបង្ហោះ 2 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

វិស័យអប់រំ

Languages

English, Khmer

អំពីតួនាទី និងភារកិច្ច

The Client Service Supervisor is responsible for overseeing the front-line customer service team and ensuring the delivery of an exceptional experience for all prospective and current clients.
This role focuses on driving enrollment, managing inquiries, resolving customer concerns, and coordinating closely with the academic team to ensure the smooth operation of the learning center.
Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
Maintain and update accurate learner databases, attendance records, and payment systems.
Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
Assist in organizing open days, promotional events, and other center activities to attract new learners.
Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
Ensure all client service activities and data handling comply with organizational policies and privacy standards.
Perform other tasks as assigned by the immediate supervisor.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor's Degree in Administration, Communications, Hospitality, or a related field.
Customer service, sales, or front-desk operations for 3 years as a minimum Supervisory or team lead role for 1 year is preferred Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
Previous experience working within an educational or training institution is highly preferred.
Excellent written and verbal communication skills in both English and Khmer.
Strong leadership and team-building capabilities.
Problem-solving mindset with the ability to remain calm and professional under pressure.
High attention to detail, reliability, and strong organizational skills.

ជំនាញចាំបាច់

AdministrationCommunicationsHospitalityCustomer ServiceSalesFront-desk OperationsSupervisory RoleTeam LeadHandling Customer EscalationsSales ConversionsBasic Financial TransactionsMS OfficeWordExcelCRM SystemsStudent Management SystemsEducational Institution ExperienceTraining Institution ExperienceWritten CommunicationVerbal Communication

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី Educational

ចូលមើលគេហទំព័រ

At English Language Academy (ELA), we are proud to foster a warm, collaborative, and inclusive working environment in Cambodia. Our team is a blend of local and international professionals who bring diverse perspectives and a shared passion for education. Whether you are a Cambodian educator or an international expert, you will find a supportive culture where teamwork, respect, and continuous learning are at the core of everything we do. ELA offers competitive employment benefits and a clear staff development pathway designed to support your professional growth. We invest in our people through ongoing training, performance coaching, and opportunities for career progression within the academy. We are firmly committed to ensuring the safety and wellbeing of all children. As part of our Child Protection Policy, ELA upholds a strict zero-tolerance policy toward any form of misconduct. All successful candidates will be required to provide a valid police clearance or criminal background chec

Industry

វិស័យអប់រំ