RMA Cambodia

Body Shop Sales Manager

ឱកាសការងារពិសេសSalesបានបង្ហោះ 3 mo ago

Location

Chbar Ampov | Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

អំពីតួនាទី និងភារកិច្ច

Develop and execute sales strategies to increase Body Shop revenues and profitability.
Build and maintain strong relationships with insurance companies, Lost Adjuster, assessors, corporate fleets, car clubs and dealers, fleet partners, walk-in customer & develop and maintain strong professional relationships with insurance partners.
Identify external upsell opportunities (detailing, paint protection, etc.), also identify internal upsell opportunities (RMA’s Group Subsidiary cross selling with incentive scheme involve).
Supervise customer communication from initial contact through delivery.
Resolve escalations and ensure high customer satisfaction and strong online reviews.
Monitor customer satisfaction, handle escalations, and ensure smooth communication, Ensure accurate expectation-setting around repair times, costs, and insurance processes.
Customer follow-up procedures, including updates during repairs and post-repair satisfaction check-ins.
Lead and mentor estimators, CRE, and other front-office & Sales staff.
Train team members on sales techniques, customer service standards, customer engagement and sales processes, estimating systems (if applicable).
Manage lead pipelines, estimate follow-ups, and customer conversion processes & Conduct performance reviews and coach staff toward meeting shop KPIs.
Review estimates for completeness, accuracy, and adherence to OEM repair standards.
Coordinate with the Body Shop Controller, QC, SA and Technicians to ensure smooth workflow handoffs & Validate parts sourcing strategies (OEM, aftermarket, recycled) for cost efficiency and repair quality.
Ensure the shop follows OEM repair procedures and safety standards.
Verify documentation completeness for audits and insurance standards.
Support quality control processes to ensure repairs meet customer and industry expectations.
Ensure all supplements are handled promptly and correctly & Review daily/weekly workflow to identify bottlenecks or delays.
Oversee strategies for lead generation, online presence, and community engagement.
Develop promotional partnerships with dealerships, rental agencies, and local businesses.
Drive marketing initiatives, referral programs, and customer outreach campaigns.
Market survey, social media trending, upskilled sales technique & Monitor online reviews and manage reputation-building activities.

លក្ខខណ្ឌតម្រូវការងារ

Knowledge: _ Industry & Technical Knowledge Sales & Business Knowledge Customer Service Excellence Knowledge 2. Skills _ Customer & Sales Skills Operational & Digital & Administrative Skills Management & Leadership Skills Objection Handling Skills 3. Experience _ Experience working directly with insurance adjusters and managing DRP relationships , Demonstrated history of achieving sales targets, high closing ratios. 4. Experience _ 5 yeasr of experience in an auto body shop, collision center, or automotive service environment. _Key-to-key time reinforcement skill

ជំនាញចាំបាច់

Industry & Technical KnowledgeSales & Business KnowledgeCustomer Service ExcellenceCustomer & Sales SkillsOperational SkillsDigital SkillsAdministrative SkillsManagement SkillsLeadership SkillsObjection HandlingDRP Relationship ManagementSales Target AchievementHigh Closing RatiosKey-to-key time reinforcement

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:Incentive

អត្ថប្រយោជន៍ទទួលបាន

Career growth
Insurance
Incentive
Opportunities for promotion
Possibility for job training
Learn new skills and techniques

អំពី RMA Cambodia

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

RMA Cambodia entered the market in 1992 as a provider of dedicated system solutions for commercial and non-commercial enterprises in the sectors of automotive, warehouse equipment, heavy equipment, agri¬cultural & industrial equipment, financial services, car rental and food franchise management. Through its different subsidiaries, RMA Cambodia exclusively represents and manages prestigious, world-class brands such as Ford Motor Company, Jaguar and Land Rover, Piaggio JCB, John Deere, JLG, Hako, PowerBoss, Minuteman, TCM, Megger SebaKMT, John Deere, AVIS, The Pizza Company, Swensen’s, Dairy Queen, Krispy Kreme, Bar B Q Plaza and The Coffee Club. The company continues to build its portfolio of brands and service offerings. RMA Cambodia is present throughout the country with branches in Phnom Penh, Siem Reap, Sihanoukville, Battambang, Takeo and Kompong Thom. The company provides sales, after sales and financial services – especially in heavy assets and passenger vehicles, such as hire purchase, and in rentals and operating lease & financial lease packages.

Employees

501 to 1000

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

City

Phnom Penh