ABA Bank

Branch Manager

ManagementFinanceបានបង្ហោះ 1 mo ago

Location

Svay Rieng Provincial Branch

Job Type

FULLTIME

Experience

3+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

ធនាគារ

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

Drive and oversee day-to-day performance of the branch, including supervising and driving sales, building long-lasting customer relationships, and maintaining team spirit through motivation, counselling, training, coaching, and mentoring.
Effectively communicate branch and individual sales targets and KPIs to the sales team.
Design and implement a strategic plan to grow the number of customers and balances.
Oversee the activities and performance of the sales team and provide ongoing support and guidance.
Improve sales team performance through motivation, counseling, training, and coaching.
Build and promote strong and long-lasting customer relationships by supporting and understanding their needs.
Lead and manage the sales team to achieve growth and hit sales targets.
Ensure all sales staff meet/exceed customer expectations through superior customer service.
Ensure the accuracy of the services and information provided to customers.
Monitor and manage staff leave to ensure the branch has adequate employees to service clients.
Ensure all policies and procedures are followed by the sales teams.
Properly check and verify all customers before onboarding.
Keep up-to-date with all new Memorandums and implementation to staff and ensure they are aware and comply.
Control on daily account opening files and ensure the completeness and accuracy of all account files.
Daily control on pending files, pending approval, and pending specimen upload and take immediate actions to fix them.
Work closely with Quality Control and Retail Banking teams to update customer profiles and other required information and data as per need.
Ensure all account files and other documents are properly filed and stored within guidelines and procedures.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in Management, Marketing, Finance and Banking, or Accounting or any relevant field.
Minimum three years of relevant experience in the banking and financial services industry.
Excellent knowledge in sales, marketing, and customer service principles.
Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law.
Excellent experiences with client relationship management, communication, negotiation, problem solving and internal skills.
Excellent sales, target-oriented, and customer services skills.
Good math skills and ability to spot numerical errors.
Good leadership skills, team management and portfolio of retail customers, and time management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Strong dedication to accuracy and efficiency.

ជំនាញចាំបាច់

ManagementMarketingFinanceAccountingBanking and financial services industry experienceSales principlesCustomer service principlesBank branch operationsCash operationsBanking rules and regulationsAML and CFT lawClient relationship managementCommunicationNegotiationProblem solvingTarget-oriented skillsMath skillsLeadership skillsTeam managementTime management

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី ABA Bank

ចូលមើលគេហទំព័រ

Industry

ធនាគារ

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អំពីតួនាទី និងភារកិច្ច

Drive and oversee day-to-day performance of the branch, including supervising and driving sales, building long-lasting customer relationships, and maintaining team spirit through motivation, counselling, training, coaching, and mentoring.
Effectively communicate branch and individual sales targets and KPIs to the sales team.
Design and implement a strategic plan to grow the number of customers and balances.
Oversee the activities and performance of the sales team and provide ongoing support and guidance.
Improve sales team performance through motivation, counseling, training, and coaching.
Build and promote strong and long-lasting customer relationships by supporting and understanding their needs.
Lead and manage the sales team to achieve growth and hit sales targets.
Ensure all sales staff meet/exceed customer expectations through superior customer service.
Ensure the accuracy of the services and information provided to customers.
Monitor and manage staff leave to ensure the branch has adequate employees to service clients.
Ensure all policies and procedures are followed by the sales teams.
Properly check and verify all customers before onboarding.
Keep up-to-date with all new Memorandums and implementation to staff and ensure they are aware and comply.
Control on daily account opening files and ensure the completeness and accuracy of all account files.
Daily control on pending files, pending approval, and pending specimen upload and take immediate actions to fix them.
Work closely with Quality Control and Retail Banking teams to update customer profiles and other required information and data as per need.
Ensure all account files and other documents are properly filed and stored within guidelines and procedures.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in Management, Marketing, Finance and Banking, or Accounting or any relevant field.
Minimum three years of relevant experience in the banking and financial services industry.
Excellent knowledge in sales, marketing, and customer service principles.
Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law.
Excellent experiences with client relationship management, communication, negotiation, problem solving and internal skills.
Excellent sales, target-oriented, and customer services skills.
Good math skills and ability to spot numerical errors.
Good leadership skills, team management and portfolio of retail customers, and time management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Strong dedication to accuracy and efficiency.