Client Service Advisor Supervisor

• To monitor a group of Client Service Advisors (CSA) by ensuring smooth operations.
• To contribute to ABA growth and profitability through the provision of high customer service quality and sales in respect of all ABA products including understanding of customer needs and choice, the communication of products features and its benefits and dealing with customers either to process account opening or resolve any account related issues.
• Act as second in-charge of Client Service Supervisor to oversee and ensure smooth day to day operations at CSA area; Identify sales opportunity, implement cold call program, and take appropriate actions to influence customer buying behavior by delivering the effective consultative service to both new and existing customer; Process customer account opening over the counter to achieve individual set deposit target; Verify customer identification and required documents to confirm their eligibility for account opening, and follow up any incomplete documents; Resolve account service related issues which aim to provide effective customer satisfaction and retention; Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes; Maintain the superior product and service knowledge to ensure the quality of customer service provided; Create effective referral nets including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services; Promote the Bank’s products and services to create the brand awareness and customer traffic; Handle complex customers’ issues whenever CSAs could not by remaining calm and executing the excellent customer service principles to find an amicable solution for all; Resolve team complex issues to keep their productivities and moral high; Monitor team activities such as designing ing s, assigned duties and responsibilities and performance review to maintain their productivities and stable operations; Disseminate the knowledge of the Banks’ products and services constantly to the branch CSAs to ensure their accurate and persuasive presentation of the Bank’s products and services to the customers; Train the branch CSAs the Bank’s corresponding policies, procedures and regulations consistently to minimize operational risk; Keep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain the market share; Act as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive atmosphere towards “speak up culture”.

Hold high diploma or bachelor degree in finance and banking, accounting or any relevant fields; Obtain at least 2 years ing experience in customer service; Possess good sales, customer service and computer skill; Possess good organizational and time management skill; Possess good leadership, management, problem solving, negotiation and interal skill; Possess good verbal and written communication skill both Khmer and English; Be able to effectively in team environment; Have strong dedication to accuracy and efficiency.