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Cham & Ly CorporationDoun Penh | Phnom PenhActive opening
Cham & Ly Corporation

Quality Assurance Auditor

Food & Beverage/RetailPosted 2 hr ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Level

Mid

Work Mode

On-site

Industry

Food & Beverage/Retail

Apply Now

About the role

  • Conduct regular audits on product quality, food preparation, presentation, freshness, and portion standards.
  • Ensure compliance with SOPs, food safety regulations, and company quality standards.
  • Monitor product handling, storage conditions, expiry dates, and stock rotation practices.
  • Identify quality issues and implement corrective actions immediately.
  • Evaluate customer service performance and staff professionalism.
  • Ensure team members follow company service procedures and greeting standards.
  • Observe customer interactions and provide coaching to improve service quality.
  • Support store teams in achieving excellent customer satisfaction.
  • Inspect outlet cleanliness including dining area, kitchen, bakery area, equipment, and staff hygiene.
  • Ensure compliance with sanitation, safety, and hygiene standards.
  • Monitor pest control, waste management, and cleaning.
  • Conduct d and surprise outlet audits.
  • Prepare detailed audit reports with scoring, findings, and action plans.
  • Track corrective actions and ensure timely follow-up.
  • Support management in maintaining operational excellence across all outlets.
  • Provide on-site training and coaching when issues or non-compliance are identified.
  • Retrain staff on SOPs, QSC standards, food safety, and customer service practices.
  • Closely with outlet managers to improve staff performance and operational consistency.
  • Assist in developing training materials and operational guidelines.
  • Analyze recurring operational issues and recommend improvement solutions.
  • Support new outlet opening audits and operational readiness checks.
  • Promote a culture of quality, accountability, and continuous improvement.

Requirements

  • Association’s degree in Hospitality, Food & Beverage Management, Administration, or related field.
  • Minimum 3 years of experience in QSC auditing, operations, or quality assurance in F&B or retail industry.
  • Strong knowledge of food safety, hygiene standards, and operational SOPs.
  • Good observation, analytical, and reporting skills.
  • Strong communication and training/coaching abilities.
  • Able to travel frequently between outlets.

Required Skills

Hospitality ManagementFood & Beverage ManagementAdministrationQSC AuditingOperations ManagementQuality AssuranceFood SafetyHygiene StandardsSOPs (Standard Operating Procedures)Observation SkillsAnalytical SkillsReporting SkillsCommunication SkillsTrainingCoachingTravel

Schedule & Flexibility

Schedule:rotational
Start date:Flexible/ASAP

Compensation Details

Bonus:performance bonus

Benefits

  • Rewards for over performance

About Cham & Ly Corporation

Visit Website

Established in February, 2014, Cham & Ly Corporation is committed to providing best-in-class experience in Food and Beverage, Real Estate, and Hospitality in Cambodia. We bring the world-class quality and trust to our customers throughout their entire journey with our products and services. Bringing Singapore’s BreadTalk to Cambodia has been one of our proudest milestones as we have uplifted the customer experience and at the same time become a pioneer in revolutionizing the whole bakery industry. With the trust and support from our customers, BreakTalk has grown to 14 outlets. By building up on the success we have with BreadTalk and continuing to listen to our customers and innovate for them, we’re optimistic to earn their trust and achieve sustainable growth in all our businesses. We identify our success by the values we can provide to our people, customers, partners and community.

Industry

Food & Beverage/Retail

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