ABA Bank

Customer Service and Sales Officer

Customer ServiceSalesបានបង្ហោះ 2 mo ago

Location

Borei Keyla Branch

Job Type

FULLTIME

Experience

2+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

ធនាគារ

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

Contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products.
Identify sales opportunities, implement cold call programs, and take appropriate actions to influence customer buying behavior by delivering effective consultative service to both new and existing customers.
Process customer account opening over the counter to achieve individual set deposit targets.
Verify customer identification and required documents to confirm eligibility for account opening, and follow up any incomplete documents.
Resolve account service related issues to provide effective customer satisfaction and retention.
Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes.
Maintain superior product and service knowledge to ensure the quality of customer service provided.
Create effective referral nets including internal relationships, existing customers and local market activities to broadly promote the Bank’s products and services.
Keep a close eye on the Bank’s local competitors to make an effective plan to gain market share.
Promote the Bank’s products and services to create brand awareness and customer traffic.

លក្ខខណ្ឌតម្រូវការងារ

Hold high or bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 years of experience in customer service.
Possess good sales, customer service and computer skills.
Possess good problem solving, negotiation and interpersonal skills.
Possess good verbal and written communication skills in both Khmer and English.
Be able to effectively work in a team environment.
Have strong dedication to accuracy and efficiency.

ជំនាញចាំបាច់

financebankingaccountingcustomer servicesalescomputer skillsproblem solvingnegotiationinterpersonal skillsverbal communicationwritten communicationKhmerEnglishteamworkaccuracyefficiency