Front Office Executive

• Ensure the smooth operation of Front Office and Concierge services to maximize guest comfort.
• Participates in training of all Front Office and Concierge activities.
• Checks guests in and out of the hotel/apartment/office; including and organized tours.
• Meet and follow-up guest requests as per arrival and departure lists to ensure guests’ comfort.
• Monitors the registration against in-house guests; Daily screening and checks.
• Ensure all duties are completed in a timely and organized manner.
• (I.e. VIP list, arrivals, blocking rooms, in house bucket); communicates information to the associated departments.
• Resolves guest and associate complaints and issues.
• Communicates clearly with Duty Manager of daily regime at the Front Desk.
• Will include rotation for night duties (Night Audits and Front Desk operations).
• Understands the need and willingness to in other related departments during peak periods as required (i.e. Housekeeping and Reservation).
• Maintain professional confidentiality.

Fluent written and spoken Mandarin, English would be considered an added asset. Cheerful and bubbly deposition an added advantage. Post-secondary education in Hospitality Management, or equivalent experience of at least 6 months. Computer Skills

• Demonstrated ability with regard to computer skills, including experience using hotel booking programs. Attention to detail
• Able to maintain sustained level of concentration. Service Orientation
• Displays a commitment to quality guest service at all times, values the supplying of accurate and timely information and relates to people from diverse backgrounds. Professionalism
• Regulates own behavior, understanding the hotel culture and acts appropriately in the execution of duties.