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Smart Axiata

Back Office Support Officer

Financeបានបង្ហោះ 2 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

ទូរគមនាគមន៍

អំពីតួនាទី និងភារកិច្ច

  • The Back Office Support Officer plays a vital role in ensuring the smooth and efficient processing of customer requests.
  • You'll be responsible for handling escalated customer complaints, providing corporate sales support, assisting with police checks, facilitating dealer operations, and supporting our internal HR team.
  • Activating a sim card or changing a sim card was requested by the relevant team.
  • Increasing or decreasing the credit limit was requested by the corporate sale team.
  • Adding or removing service was requested by the corporate sale team.
  • Assisting and supporting front office and call center agents in their day-to-day operations.
  • Performing police checks including CDR, identification of subscriber, location of the subscribe.
  • Coordinating with DDD, sale support, and dealer processing application subscriber registration.

ជំនាញចាំបាច់

Customer Request ProcessingComplaint HandlingCustomer SupportCorporate Sales SupportPolice ChecksCDR AnalysisSubscriber IdentificationLocation TrackingDealer Operations ManagementHR SupportSIM Card ActivationSIM Card ChangeCredit Limit ManagementService ManagementFront Office SupportCall Center SupportCoordinationApplication ProcessingSubscriber Registration

អំពី Smart Axiata Co Ltd

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Smart Axiata, in Cambodia with over 8 million subscribers, is revolutionizing the digital landscape. The company is not just a mobile operator; it is transforming into a comprehensive mobile and digital technology brand, redefining lifestyle entertainment and professional productivity through a range of innovative offerings.​ Embedded within Smart’s ambitious portfolio is a clear vision – to create a digital technology ecosystem that empowers individuals, households and enterprises of all sizes. By bridging technology and daily life, Smart is laying the cornerstone for Cambodia’s aspirations to become a digital society and economy by the year 2030.​ Smart’s reputation as a trusted innovator is backed by a history of technological firsts in Cambodia. It was the first to roll out 4G LTE in 2014 and progressively introduced more advanced networks, like 4G LTE Advanced in 2016 and 4G LTE Advanced Pro with HD Voice a year later. The brand’s commitment to data network superiority was further cemented with the premiere of its 5G live showcase in 2019, a bold step towards next-generation connectivity.​ At Smart, we offer: - Competitive salary​ - Annual bonus​ - Monthly incentive​ - Phone credit​ - Seniority payment​ - Outpatient medical expenses​ - Health and accident insurance​ - Role and responsibilities training​ - National Social Security Fund (NSSF)​ - Education sponsorship​ - Employee engagement activities (such as team-building trips and our annual staff party)​ - Young, dynamic and diverse working environment​ - Other benefits, including life-long career development ​ Our mission, vision and core values are guiding principles that make sure everyone at Smart is on the same page. We align ourselves with the company’s high standards and ambitious goals to create an environment that cultivates the right values.​

Employees

1001 to 5000

Industry

ទូរគមនាគមន៍

City

Phnom Penh

More at Smart Axiata Co Ltd

Other open roles at this company

5 open

Junior Data Scientist

Location not specifiedFull-time

Technical Assurance Specialist

Location not specifiedFull-time

Digital Marketing Specialist - Music

Location not specifiedFull-time

Senior Commercial Cost Management Specialist

Location not specifiedFull-time

Fraud Management Specialist

Location not specifiedFull-time

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