Prudential

Associate, Survey

Generalបានបង្ហោះ 1 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

កម្រិតដំបូង

Work Mode

On-site

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

Languages

Khmer, English

ការពិពណ៌នា

Conduct outbound welcome calls to newly issued policyholders and verify customer information.
Confirm customers’ understanding of product benefits, key policy terms, premium payments, and the free-look period.
Conduct Net Promoter Score (NPS) surveys and collect feedback on customers’ purchase and onboarding experience.
Accurately record call outcomes and customer feedback in the designated system.
Escalate complaints, mis-selling concerns, and complex cases to the responsible teams within the agreed timeline.
Deliver a professional and courteous customer experience on every call.
Protect customer confidentiality and comply with data privacy, information security, approved call procedures, and company policies.
Manage daily call volumes effectively and share recurring customer feedback with the line manager to support customer experience improvements.

លក្ខខណ្ឌតម្រូវការងារ

Senior-year university student or graduate.
Some experience in call handling and management.
Fluent in spoken and written Khmer, with intermediate English proficiency.
Good communication and listening skills with a problem-solving mindset.
Strong team, critical-thinking skills, and intellectual curiosity.
Good attention to detail with fast and accurate data-entry skills.
Basic proficiency in Microsoft Excel, Word, and Outlook.
Able to learn and use call center, CRM, and policy administration systems.
Able to effectively in a fast-moving and international environment.

ជំនាញចាំបាច់

Call handlingCall managementKhmerEnglishCommunicationActive listeningProblem-solvingTeamworkCritical-thinkingIntellectual curiosityAttention to detailData-entryMicrosoft ExcelMicrosoft WordMicrosoft OutlookCall center systemsCRMPolicy administration systems

អំពី Prudential

ចូលមើលគេហទំព័រ

Prudential is a life insurance company whose purpose is to be partners for every life and protectors for every future.

Industry

ទីផ្សារទុន និងទីផ្សារមូលបត្រ

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ដាក់ពាក្យឥឡូវ

ការពិពណ៌នា

Conduct outbound welcome calls to newly issued policyholders and verify customer information.
Confirm customers’ understanding of product benefits, key policy terms, premium payments, and the free-look period.
Conduct Net Promoter Score (NPS) surveys and collect feedback on customers’ purchase and onboarding experience.
Accurately record call outcomes and customer feedback in the designated system.
Escalate complaints, mis-selling concerns, and complex cases to the responsible teams within the agreed timeline.
Deliver a professional and courteous customer experience on every call.
Protect customer confidentiality and comply with data privacy, information security, approved call procedures, and company policies.
Manage daily call volumes effectively and share recurring customer feedback with the line manager to support customer experience improvements.

លក្ខខណ្ឌតម្រូវការងារ

Senior-year university student or graduate.
Some experience in call handling and management.
Fluent in spoken and written Khmer, with intermediate English proficiency.
Good communication and listening skills with a problem-solving mindset.
Strong team, critical-thinking skills, and intellectual curiosity.
Good attention to detail with fast and accurate data-entry skills.
Basic proficiency in Microsoft Excel, Word, and Outlook.
Able to learn and use call center, CRM, and policy administration systems.
Able to effectively in a fast-moving and international environment.