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  1. ទំព័រដើម
  2. /
  3. ការងារ
  4. /
  5. Banking/Finance
  6. /
  7. Branch Manager - Chinese Speaking (Provincial Branch)
ត្រឡប់ទៅបញ្ជីការងារ
Canadia BankPhnom Penhការងារសកម្ម
Canadia Bank

Branch Manager - Chinese Speaking (Provincial Branch)

Generalបានបង្ហោះ 4 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

Financial Services

Languages

English, Chinese

ដាក់ពាក្យឥឡូវ

អំពីតួនាទី និងភារកិច្ច

  • Oversee overall full operation, development, team management, risk control, and customer experience.
  • Take end-to-end ownership of branch P&L, drive sustainable growth, build high-performance teams, ensure full regulatory compliance, and deliver premium customer service.
  • Effectively manage the operations of customer service, including supervision, service counters, and projects.
  • Responsible for annual budget planning of branches.
  • Prepare quarterly budget plans following the approval of the annual plan.
  • Achieve individual and branch budgets, including profit and loss, CASA, deposits, fee income generation services, acquiring new customers across all segments, and managing referrals/retention of account relationships.
  • Manage and develop human resources effectively, provide coaching and training, effective leadership, and fair, professional performance evaluation.
  • Implement retention measures to reduce avoidable employee turnover and build stable, capable talent pipelines.
  • Act as the first line of defense to prevent fraud, operational mistakes, and regulatory breaches.
  • Effectively manage the operations by ensuring that internal controls, KYC/AML/other policies and procedures, and ing guidelines are properly implemented.
  • Strictly comply with instructions relating to security and confidentiality.
  • Regularly communicate and supervise all staff to fully comply with the bank’s code of conduct.
  • Set service standards from top-down and demonstrate customer-centric behavior as a role model for the whole team.
  • Proactively track customer satisfaction metrics and conduct regular customer feedback surveys.
  • Resolve complex customer complaints and negative feedback proactively to avoid escalation to executive management or public exposure on social media that damages the bank’s brand reputation.
  • Proactively identify flow bottlenecks, time-intensive repetitive tasks, and customer/employee friction points in daily branch operations.
  • Break reliance on outdated legacy processes, collect optimization feedback, and escalate issues to branch management.
  • Collaborate with cross-functional stakeholders to redesign, simplify, and streamline daily operational flows for higher efficiency.
  • Maintain good communication and cooperation with all units, divisions, departments, and branches.
  • May have other duties as assigned by senior management of the bank.

លក្ខខណ្ឌតម្រូវការងារ

  • Bachelor Degree in administration or related field.
  • At least 5 years’ experience in Banking with at least 3 years in a managerial capacity.
  • Preferably manager with strong all-around experience in operations.
  • Strong command of written and verbal English; verbal and/or written Chinese Mandarin is an advantage.
  • Matured and outgoing, with the ability to drive performance.
  • Excellent communication and interal skills.
  • Ability to well with people of all levels and backgrounds is essential.
  • A team player who can manage efficiently in a changing environment.
  • Strong organizational and management skills are a must.

ជំនាញចាំបាច់

AdministrationBankingOperations ManagementEnglish (written and verbal)Chinese Mandarin (verbal and/or written)Performance ManagementCommunicationInterpersonal SkillsAdaptabilityTeamworkChange ManagementOrganizational SkillsManagement

អំពី Canadia Bank

ចូលមើលគេហទំព័រ

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Financial Services

City

Phnom Penh

More at Canadia Bank

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5 open

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Payroll Services Team Supervisor

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ឱកាសការងារស្រដៀងគ្នា

ការងារពាក់ព័ន្ធ

ឱកាសការងារស្រដៀងគ្នាក្នុងផ្នែក Banking/Finance

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