Client Service Advisor

• Contribute to ABA growth and profitability through customer service quality and sales in respect of all ABA products.
• Identify sales opportunities, implement cold call programs, and influence customer buying behavior by delivering consultative service to new and existing customers.
• Process customer account opening over the counter to achieve individual set deposit targets.
• Verify customer identification and required documents for account opening eligibility, and follow up on incomplete documents.
• Resolve account service related issues to provide effective customer satisfaction and retention.
• Maintain secure, efficient, and accurate filing to keep customer confidentiality and serve as a reference for dispute settlement.
• Maintain superior product and service knowledge to ensure the quality of customer service provided.
• Create effective referral networks including internal relationships, existing customers, and local market activities to promote the Bank’s products and services.
• Monitor local competitors' activities and performance to make effective plans to gain market share.
• Promote the Bank’s products and services to create brand awareness and customer traffic.

Hold high or bachelor degree in finance and banking, accounting or any relevant field; Obtain at least 2 years of experience in customer service; Possess good sales, customer service, and computer skills; Possess good problem-solving, negotiation, and internal skills; Possess good verbal and written communication skills in both Khmer and English; Be able to work effectively in a team environment; Have strong dedication to accuracy and efficiency.