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CAMBODiA AiRPORTS

Passenger Services Development Assistant Manager

ឱកាសការងារពិសេសDistributionបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

3+ Years

Experience level

កម្រិតដំបូង

Work Mode

On-site

Industry

ក្រុមហ៊ុនអាកាសចរណ៍ និងអាកាសចរណ៍

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

  • To oversee, coordinate, and participate in all activities related to operations and competency development for passenger services.
  • To plan, conduct, and follow up on all passenger services topics such as coaching, briefing/training to strengthen and ensure all staff comply with SOPs and other requirements.
  • To report, investigate, and provide feedback on incidents/accidents and other passenger services related failures/mistakes/delays.
  • To act as a coordinator between CAMS and airlines representatives and/or other related service providers regarding passenger services activities and staff, and be responsible for the entire passenger services handling activities of the flight under supervision in compliance with agreed SGHA and/or SLA.
  • To attend airlines’ meetings, audits, and others as assigned.
  • To ensure proper discipline of staff and supervisors during working hours to maintain a high level of courtesy per company quality policy.
  • To propose necessary skills development for Passenger Services staff and follow up the implementation of the staff competency development program.
  • To initiate necessary proactive and preventive actions and take necessary actions related to passenger services processes, including DCS and backup processes.

លក្ខខណ្ឌតម្រូវការងារ

  • Bachelor’s degree in Management or other related field.
  • Proficiency in both speaking and writing in Khmer and English.
  • At least 3-year experience in Passenger Services field, and knowledge in aviation industry is a plus.
  • Knowledge of Check in system or similar platforms is preferable.
  • Strong leadership, instructional, interpersonal skills.
  • Good communication and problem-solving skills.
  • Ability to lead, train and coach the team.
  • Planning and organizing skills.
  • Initiative & Proactive.
  • Result oriented.
  • Adaptability.

ជំនាញចាំបាច់

ManagementKhmerEnglishPassenger ServicesAviation IndustryCheck in systemLeadershipInstructional skillsInterpersonal skillsCommunicationProblem-solvingTeam leadershipTrainingCoachingPlanningOrganizingInitiativeProactiveResult orientedAdaptability

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:Bonus

អត្ថប្រយោជន៍ទទួលបាន

  • Collective Transporation
  • Monthly Facility allowance
  • Bonus
  • Life insurance
  • Medical coverage according to the company policy

អំពី CAMBODiA AiRPORTS

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Vision Moving the world, beyond your best airport experience. Mission We are a public service provider that connects people and communities at the highest airport standards and ensure our stakeholders with sustainable development opportunities. Cambodia Airports Under a public-private partnership signed with the Royal Government of Cambodia in 1995, Cambodia Airports holds the concession for the development and management of Cambodia’s network of international airports serving the capital city of Phnom Penh, Siem Reap (until October 15, 2023), home to the UNESCO World Heritage Angkor Archaeological Complex, and the port city and beach resort of Sihanoukville. The shareholders of Cambodia Airports are France’s VINCI Airports (70%) and Muhibbah Masteron Cambodia (30%), a Malaysian-Cambodian joint venture. In 2019, all 3 airports handled 11.6 million passengers, served 600 destinations and welcomed 53 airlines. Key drivers for Cambodia’s economy and profile, the airports contributed in 2015 to 17% of the country’s total GDP. More than 1.7 million jobs, representing 20% of the country’s working population, were related to their activities. Our "EPICS" Values Excellence We strive for continuous improvement We aim at surpassing our previous achievements We benchmark with world-class standards and aim at best practices Professionalism We commit to a high standard of ethics We are responsible at all times We believe professionalism is our reputation Integrity We uphold values and principles We are proud to demonstrate full commitment and respect of our engagement Customer Focus We have the passion of serving our customers We are driven by the constant need to improve our services to our customers We want our customers to remember their airport experience and return Solidarity and team spirit We are united in our actions We trust and respect each other We support each other and share the same passion

Employees

1001 to 5000

Industry

ក្រុមហ៊ុនអាកាសចរណ៍ និងអាកាសចរណ៍

City

Phnom Penh

More at CAMBODiA AiRPORTS

Other open roles at this company

5 open

Cargo Operations Manager

Kandal Stueng | KandalFull-time

Cargo Customer Service Supervisor

Kandal Stueng | KandalFull-time

Financial Planning And Analysis Manager

Por Senchey | Phnom PenhFull-time

Cargo Deputy Manager

CambodiaFull-time

Terminal Supervisor

CambodiaFull-time

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