ABA BankKrong Battambang Branch - Sangkat RottanakActive opening

ABA Bank

Branch Manager

Banking/FinancePosted 1 d ago

Location

Krong Battambang Branch - Sangkat Rottanak

Job Type

FULLTIME

Experience

3+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Drive and oversee day-to-day performance of the branch including supervising and driving sales and building long-lasting customer relationships.
Maintain team spirit through motivation, counseling, training, coaching, and mentoring, in addition to driving deposit related KPIs.
Sales Performance: Effectively communicate branch and individual sales target and KPIs to sales team.
Design and implement a strategic plan to grow the number of customers and balance.
Prepare daily, weekly, monthly, and quarterly sales performance reports to provide necessary support.
Oversee the activities and performance of the sales team and provide ongoing support and guidance.
Improve sales team performance through motivation, counseling, training, and coaching.
Build and promote strong and long-lasting customer relationships by supporting and understanding their needs.
Lead and manage the sales team to achieve growth and hit sales targets.
Service Quality: Ensure all sales staff meet/exceed customer expectations through superior customer service.
Ensure the accuracy of the services and information provided to customers.
Monitor and manage staff leave to ensure the branch has adequate employees to service clients.
Compliance: Ensure all policies and procedures are followed by the sales teams.
Ensure proper check and verification of all customers before onboarding.
Keep up to date with all new Memorandums and implementation to staff and ensure they are aware and comply.
Quality Control: Control daily account opening files and ensure the completeness and accuracy of all account files.
Daily control on pending files, pending approval, and pending specimen upload and take immediate actions to fix it.
Work closely with the Quality Control and Retail Banking team to update customer profiles and other required information and data as needed.
Ensure all account files and other documents are properly filed and stored within guidelines and procedures.

Requirements

Bachelor’s degree in Management, Marketing, Finance and Banking, or Accounting or any relevant field.
Minimum three years of experience in banking and financial services industry.
Excellent knowledge in sales, marketing, and customer service principles.
Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law.
Excellent experience with client relationship management, communication, negotiation, problem-solving, and interpersonal skills.
Excellent sales, target-oriented, and customer service skills.
Good math skills and ability to spot numerical errors.
Good leadership skills, team management, and portfolio of retail customers, and time management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Strong dedication to accuracy and efficiency.

Required Skills

ManagementMarketingFinanceAccountingBanking and Financial ServicesSalesCustomer ServiceBank Branch OperationsCash OperationsBanking Rules and RegulationsAML and CFT LawClient Relationship ManagementCommunicationNegotiationProblem-SolvingInterpersonal SkillsTarget-OrientedMath SkillsLeadership SkillsTeam Management

Schedule & Flexibility

Schedule:standard

About ABA Bank

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Industry

Banking/Finance

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