Operations & Management

RetailPosted 1 w ago

Location

Tuol Kouk | Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Level

Lead

Work Mode

On-site

Industry

Retail

Languages

Khmer, English

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About the role

Supervise and monitor daily operations of all three MFit Shops.
Ensure each branch follows company SOPs and operational standards.
Develop action plans to improve operational efficiency.
Ensure smooth coordination between Head Office and branches.
Develop strategies to achieve monthly and annual sales targets.
Monitor sales trends and branch performance.
Analyze sales reports and identify opportunities for growth.
Lead promotional campaigns and local marketing initiatives.
Review pricing and product performance regularly.
Monitor profitability and expenses.
Review daily, weekly, and monthly financial reports.
Ensure effective cost control measures.
Participate in budgeting and forecasting activities.
Approve expenditures within delegated authority.
Ensure accurate stock management and inventory practices.
Monitor stock turnover and prevent stock losses.
Conduct periodic inventory audits.
Ensure company assets are properly maintained and safeguarded.
Ensure high standards of customer service across all branches.
Address major customer complaints and resolve escalated issues.
Monitor customer feedback and satisfaction levels Implement service improvement initiatives.

Requirements

Minimum 5 years of management experience in retail, distribution, or SME operations.
At least 3 years in a senior leadership role managing multiple locations.
Manager experience — you have led a marketing or creative team before.
Proven results with Meta Ads (Facebook/Instagram) in the Cambodian market.
Strong with numbers — you make decisions based on results, not just creative ideas.
Khmer (native) and English.
Bachelor’s Degree in Administration, Management, Marketing, or a related field.
Master’s Degree is an advantage.
Strong leadership and communication skills Ability to manage operations and team performance strong communication and negotiation skills.
Problem-solving and conflict resolution abilities.
Proficiency in Microsoft Office and reporting tools.
Experience using retail management systems.

Required Skills

management experienceretail operationsdistribution operationsSME operationssenior leadershipmanaging multiple locationsmarketing team managementcreative team managementMeta AdsFacebook AdsInstagram Adsdata-driven decision makingKhmerEnglishAdministrationManagementMarketingleadershipcommunicationoperations management

Compensation Details

Bonus:Yearly bonus based on KPI and Company Performance

Benefits

Yearly bonus based on KPI and Company Performance
Completive Salary
Forte Insurance
Professional development opportunities
Employee’s fitness membership at Repeat Gym

About MFit Shops

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Supervise and monitor daily operations of all three MFit Shops. Ensure each branch follows company SOPs and operational standards.