Delivery Supervisor (Chinese Speaking)

Recruiting, training, and guiding delivery teams. Assisting drivers with issues and ensuring successful deliveries. Ensuring sufficient regional delivery capacity and responding to emergencies. Monitoring the delivery process to identify bottlenecks and areas for improvement. Implementing and testing new initiatives to improve delivery quality. Developing and executing company payment structures. Reviewing and updating standard operating procedures. Develop the Rider team and cash deposit, delivery team leader. Manages attendance for Rider in daily and makes sure Rider works enough each shift. Retain and reduce resignation rate % in his team. Handle onboarding and offboarding of riders and dispatchers. Be responsible for Riders' quality of service and performance management

• delivery times, success rates with customer satisfaction. Ensuring consistent delivery standards and customer satisfaction. Addressing quality issues and implementing solutions to improve customer experience. Conducting audits and deep dives to identify areas for improvement. Ensuring compliance with regulations and policies. Handling emergencies and resolving issues promptly. Dispatch/ assign orders to riders.

• Fresh graduate students and High School students are encouraged to apply.
• Previous experience in Operations or CS is an advantage.
• Strong communication and interpersonal skills-Basic math and computer skills.
• Ability to handle issues accurately and responsibly, friendly, positive attitude, and professional appearance.
• Ability to work flexible hours, including weekends and holidays.
• Ability to stand for extended periods.