Regional Operations Manager

• Ensure the best implementation of the franchise’s guidelines, the water kiosks to operate at the highest standard (franchise standard, water production, business management even in the rural context).
• Conduct significant growth and performance of the existing water kiosks (make analysis and set corrective action plans).
• Ensure actions are taken to support the business growth of each water kiosks by suggesting innovative ways to reach sales targets.
• Conducting regular site visits to ensure the best implementation of the franchise.
• Implement the best practices across the network to improve the work of the advisors and provide effective support to the entrepreneurs.
• Strengthen O-We brand as a national brand by ensuring the homogeneity of consumables used in each water kiosks.
• Respond to and resolve complaints and problems.
• Lead the regional team: Advisors, Senior Advisor, Driver.
• Ensure the work plan and the outcomes of the team according to the internal standard.
• Provide developmental coaching and guidance for the regional team.
• Prepare and conduct monthly meeting with his team to follow up on their performance.
• Support the day-to-day needs of the team.
• Drive various issue resolution interfacing with different stakeholders: partners, community, entrepreneurs, advisors.
• Liaise with finance, purchase, water quality, technical and marketing team to implement project, resolution, and response to any operational tasks related to his/her platform.
• Guarantee implementation of the internal processes, guidelines and strategy.
• Guarantee accuracy of the monthly reports done and shared by his team (quality, administration, payment follow-up, etc). Be the face of TS1001 in provincial and regional level, represent TS1001.
• Report to the technical working group and PDRD.
• Assist the advisors regarding to strengthen relation between TS1001, communities and communes by actively involve them in the monthly meeting in each water kiosk, activate or re-activate the water communities.
• Perform others tasks requested by the management.

Bachelor's Degree