Wow Now

Supervisory Counseling Supervisor-Chinese Speaking

Salesបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

ការដឹកជញ្ជូនតាមរថយន្តធំ

Languages

Chinese

អំពីតួនាទី និងភារកិច្ច

Strategy Execution and Goal Achievement: Take full responsibility for translating the headquarters' and city-level operational strategies, policies, and standards into actionable plans within the assigned region, ensuring the achievement of core operational metrics (on-time delivery rate, negative review rate, cost, order volume, etc.).
Team Building and Management: Responsible for the recruitment, training, daily management, and performance evaluation of supervisory specialists; building an efficient and professional supervisory team; optimizing rider scheduling, dispatching, and talent pipeline development to improve team stability and effectiveness.
Quality and Safety Control: Establish and implement a routine service quality inspection and safety audit mechanism; strictly supervise rider service processes, traffic safety, and equipment specifications; assume management responsibility for major customer complaints and safety incidents; and promote closed-loop rectification.
Data-Driven Operational Optimization: Conduct in-depth analysis of daily/weekly/monthly operational data reports to identify root causes of problems, lead the development and implementation of improvement strategies (such as optimizing delivery capacity allocation within the business district and SOPs for handling abnormal scenarios), and improve the overall operational efficiency and health of the region.
Cross-Departmental Collaboration and Resource Acquisition: As the regional operations liaison, efficiently collaborate with customer service, marketing, logistics, quality control, and other departments to solve complex operational problems and secure necessary resources and support for the region.
Cost and Asset Management: Responsible for the reasonable control of operational costs (such as incentive costs and losses) within the assigned region, as well as the compliant use and management of rider equipment, station assets, and other materials.

លក្ខខណ្ឌតម្រូវការងារ

Over 1 year of experience managing a frontline operations team in the life services, logistics, or retail industry; experience in managing an on-demand delivery team is preferred.
Strong data analysis and problem-solving skills; proficient in data analysis tools such as Excel; able to identify core problems through data and develop effective action plans.
Excellent communication, coordination, and influence; able to communicate effectively with partners at different levels both internally and externally, drive the resolution of complex problems, and withstand pressure.
Excellent business process planning skills; able to design and optimize standardized workflows (SOPs) to improve team efficiency.
Qualifications: Results-oriented, highly responsible, adaptable to a high-intensity, fast-paced work environment, willing to work on the front lines, and willing to work overtime.
Candidates who can speak Chinese will be given priority consideration.

ជំនាញចាំបាច់

Operations ManagementTeam ManagementData AnalysisProblem SolvingExcelCommunicationCoordinationInfluenceBusiness Process PlanningSOP DevelopmentResults-OrientedResponsibilityAdaptabilityWorking under pressureChinese

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:Annual performance bonus

អត្ថប្រយោជន៍ទទួលបាន

Seniority payment
NSSF
Annual performance bonus

អំពី Wow Now

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Join a winning team. You can make a difference.

Employees

101 to 200

Industry

ការដឹកជញ្ជូនតាមរថយន្តធំ

City

Phnom Penh

More at Wow Now

Other open roles at this company

5 open

Operations Support

Boeng Keng Kang | Phnom PenhFull-time

Graphic Design

CambodiaFull-time

Video Editor

CambodiaFull-time

Social Media Content Creator

CambodiaFull-time

Operations Specialist

CambodiaFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Procurement Manager

KERRY Worldbridge Logistics Limited

CambodiaFull-time

Supply Chain ManagementBusiness AdministrationLogistics

Business Development Manager

Viet Trans Link Forwarding (Cambodia ) Co.,Ltd

CambodiaFull-time

Business DevelopmentFreight ForwardingClient Portfolio Management

បុគ្គលិកផ្នែកលក់ខាងក្រៅ

Morea

Saensokh | Phnom PenhFull-time

ភាពស្មោះត្រង់ត ស៊ូព្យាយាម

Sales Executive

Morea

Saensokh | Phnom PenhFull-time

SalesFMCG SalesCosmetic Sales

បញ្ជូនអ្នកទៅកាន់គេហទំព័រក្រុមហ៊ុនដើម្បីដាក់ពាក្យ។

ដាក់ពាក្យឥឡូវ

អំពីតួនាទី និងភារកិច្ច

Strategy Execution and Goal Achievement: Take full responsibility for translating the headquarters' and city-level operational strategies, policies, and standards into actionable plans within the assigned region, ensuring the achievement of core operational metrics (on-time delivery rate, negative review rate, cost, order volume, etc.).
Team Building and Management: Responsible for the recruitment, training, daily management, and performance evaluation of supervisory specialists; building an efficient and professional supervisory team; optimizing rider scheduling, dispatching, and talent pipeline development to improve team stability and effectiveness.
Quality and Safety Control: Establish and implement a routine service quality inspection and safety audit mechanism; strictly supervise rider service processes, traffic safety, and equipment specifications; assume management responsibility for major customer complaints and safety incidents; and promote closed-loop rectification.
Data-Driven Operational Optimization: Conduct in-depth analysis of daily/weekly/monthly operational data reports to identify root causes of problems, lead the development and implementation of improvement strategies (such as optimizing delivery capacity allocation within the business district and SOPs for handling abnormal scenarios), and improve the overall operational efficiency and health of the region.
Cross-Departmental Collaboration and Resource Acquisition: As the regional operations liaison, efficiently collaborate with customer service, marketing, logistics, quality control, and other departments to solve complex operational problems and secure necessary resources and support for the region.
Cost and Asset Management: Responsible for the reasonable control of operational costs (such as incentive costs and losses) within the assigned region, as well as the compliant use and management of rider equipment, station assets, and other materials.

លក្ខខណ្ឌតម្រូវការងារ

Over 1 year of experience managing a frontline operations team in the life services, logistics, or retail industry; experience in managing an on-demand delivery team is preferred.
Strong data analysis and problem-solving skills; proficient in data analysis tools such as Excel; able to identify core problems through data and develop effective action plans.
Excellent communication, coordination, and influence; able to communicate effectively with partners at different levels both internally and externally, drive the resolution of complex problems, and withstand pressure.
Excellent business process planning skills; able to design and optimize standardized workflows (SOPs) to improve team efficiency.
Qualifications: Results-oriented, highly responsible, adaptable to a high-intensity, fast-paced work environment, willing to work on the front lines, and willing to work overtime.
Candidates who can speak Chinese will be given priority consideration.