Songsaa Private island

Guest Experience Supervisor

Generalបានបង្ហោះ 13 hr ago

Location

Preah Sihanouk Province

Job Type

FULLTIME

Experience

2+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

Hospitality / Hotel

Languages

English, Khmer

អំពីតួនាទី និងភារកិច្ច

Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
Create a service to guests, pairing them with suitable activities for their particular demographic.
Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay.
Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers.
Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members.
Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel.
Attend training and meetings as and when required.
Maintain full confidentiality over the resorts and HR issues.
Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to grooming and uniform presentation.
Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy.
Actively promote the services and facilities to guests and other stakeholders of the Resort.
Complying with Resort Safety & Environment policies, initiatives and legislation.
Converses with guests to obtain feedback and suggestions for improvement.
Abiding by all Place Health, Safety and Hygiene regulations at all times.
Abiding by the guidelines set out in the Employee Handbook.
Assist with providing accurate stock take figures when required.
Inform GEM of any incident in the guest room including damages, complaints and also guest feedback.

លក្ខខណ្ឌតម្រូវការងារ

English is required.
Bachelor's Degree in Finance or related field.
Experience for 2 years as a minimum.
Hotel background is a necessity.
Computer skills, Word, E-mail, strong excel skills.
Experience with accounting software such as Quick Books would be beneficial.

ជំនាញចាំបាច់

EnglishFinanceHotel BackgroundComputer skillsWordE-mailExcelQuick BooksAccounting

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Relocation:housing_included

អត្ថប្រយោជន៍ទទួលបាន

Tip/Service charge
Accident Insurance
Life Insurance
NSSF
Public Holidays
Annual Leave
Sick Leave
Accommodation
3 meals
Uniform and laundry service
Staff gym
Staff clinic and on-site doctor
Annual staff trip and team activities
Learning and career development opportunities

អំពី Songsaa Private island

ចូលមើលគេហទំព័រ

Song Saa Private Island is a luxury resort operating in the hospitality and hotel sector in Cambodia.

Industry

Hospitality / Hotel

More at Songsaa Private island

Other open roles at this company

1 open

Asst. Learning & Development Manager

Preah Sihanouk ProvinceFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Asst. Learning & Development Manager

Songsaa Private island

Preah Sihanouk ProvinceFull-time

Team Engagement Activities DesignHR AdministrationPayroll Coordination

Sous Chef

Smiling Gecko Cambodia

Kampong Chhnang ProvinceFull-time

farm-to-table cuisinescratch cookingclassical techniques

Jungle Guide

Cardamom Tented Camp

Koh Kong ProvinceFull-time

English speakingTour guidingKayaking

Barista

The Bean Embassy Cafe

Phnom PenhFull-time$0k-$0k

ResponsibleHardworkingHonest

ដាក់ពាក្យតាមរយៈ ajip.ai ជាមួយប្រវត្តិរូប និង CV របស់អ្នក។

អំពីតួនាទី និងភារកិច្ច

Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
Create a service to guests, pairing them with suitable activities for their particular demographic.
Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay.
Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers.
Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members.
Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel.
Attend training and meetings as and when required.
Maintain full confidentiality over the resorts and HR issues.
Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to grooming and uniform presentation.
Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy.
Actively promote the services and facilities to guests and other stakeholders of the Resort.
Complying with Resort Safety & Environment policies, initiatives and legislation.
Converses with guests to obtain feedback and suggestions for improvement.
Abiding by all Place Health, Safety and Hygiene regulations at all times.
Abiding by the guidelines set out in the Employee Handbook.
Assist with providing accurate stock take figures when required.
Inform GEM of any incident in the guest room including damages, complaints and also guest feedback.