Front Office Manager

Manage to achieve the monthly set target of student enrollment; Conduct market research and plan for activities to increase the student enrollment and parent satisfaction; Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities; Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment; Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements; Lead and supervise Front Office team to tackle parent comments and complaints; Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations; Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program; Build long-term relationships with new and existing customers professionally; Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents; Develop entry level staff into valuable salespeople; Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities; Execute other tasks requested by School Director/Campus Manager.

Master's Degree; Bachelor's Degree in Education, Management, Sales, Marketing or equivalent; Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum; Minimum of experience in education field for 1 year is preferred; Experience in international school is a plus; Experience in managing a team is a plus; Excellent written and oral communication skills in English.